Returns

Should you be unhappy with any non-personalised item, purchased on line, at our studio, or over the telephone, we will happily replace or refund once the item has been returned to us, in its original unopened and undamaged state. All return postage will be to the cost of the customer, except in the circumstances where the item was faulty or incorrect, when we will also refund the costs of return postage. We recommend that customers send returned items by special delivery or courier to ensure safe delivery to us. Customers should check their orders on delivery, and inform us within 24 hours if they are returning items or require a refund. We are unable to offer refunds or replacements on any confectionery product once it has left the store for heath and safety reasons (unless it is faulty). If you wish to return an item which you have ordered in error, but is not faulty, we will refund the cost of the item minus a 25% re-stocking fee. We will not refund any delivery costs.

Personalised items and stationery.

Once a personalised item or stationery item, has been ordered we cannot offer a refund/replacement unless the item does not meet the specifications of order on delivery.

Delivery times

Non-stationery orders

Our aim is to deliver all internet and telephone sale orders within 14 - 28 days.

If we think an item may take longer than 28 days for delivery, we will contact you, and offer a delayed delivery, alternative item or a refund.

Stationery orders.

When you place your stationery order, you will be asked for full details for internal and external personalised printing. Your personalised proof reads should reach you within 10 working days, and provided you return your proofs within 3 working days, your order should reach you within 30 working days from the date of ordering.